Desktop Support Engineer

Capgemini is an AI-powered global business and technology transformation partner with 420,000 team members in 50+ countries. We deliver end-to-end services leveraging deep industry expertise and technology to create tangible business value.

Manage and support IT systems by installing, configuring, maintaining, and troubleshooting hardware and software. Ensure compliance with organizational IT policies while delivering effective end-user support and access management.

• Receive and log user inquiries or incidents, capturing all relevant details for accurate tracking
• Perform initial troubleshooting to resolve common issues such as password resets and software installations
• Execute system imaging and re-imaging to maintain device readiness
• Handle straightforward service requests including account creation and access rights modifications following established procedur...