Found Description
Responsibilities
- Deliver onsite and remote technical support for hardware, software, operating systems, and end-user devices to ensure operational continuity
- Troubleshoot and resolve IT incidents and service requests promptly to minimize downtime
- Support Windows and Apple devices, including basic mobile device troubleshooting and maintenance
- Execute IMAC activities (Installations, Moves, Adds, and Changes) to maintain IT infrastructure accuracy and functionality
- Assist with employee onboarding by deploying devices and configuring user setups for seamless integration
- Maintain accurate IT asset inventory and equipment records to support asset management and auditing
- Contribute to IT projects, system upgrades, and technology initiatives by providing technical expertise and support
- Develop and update technical documentation, user guides, and knowledge base articles to enhance user self-service and team k...
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