Found Description
Responsibilities
- Provide first-level technical support to users via phone, email, or ticketing system.
- Troubleshoot and resolve issues related to Computers, laptops, printers, Operating systems (Windows, macOS), Software applications (MS Office, Outlook, etc.).
- Log and track all incidents and service requests in the ticketing system.
- Support user account management, including password resets and access rights.
- Assist in network troubleshooting, LAN and Wi-Fi connectivity issues.
- Maintain IT documentation and knowledge base.
- Ensure timely resolution and user satisfaction.
Qualifications
- Bachelor s degree in IT, Computer Science, or related field.
- 4+ years of experience in IT support / helpdesk role.
- Strong knowledge of Windows OS and MS Office Suite.
- Basic networking (TCP/IP, DNS, DHCP).
- Familiarity with ticketing tools (e.g., ServiceNow, Jira, Zendes...