Desktop Support Engineer

We're Hiring: Desktop Support Engineer GERMANY About Excis Excis is a global IT support leader driven by innovation and collaboration. We are looking for a detailoriented and customerfocused Desktop Technician (Band 2) to join our Philippines team. In this role, you will provide daytoday local and remote desktop support, troubleshoot hardware/software issues, and ensure timely resolution of tickets while maintaining Service Level Agreement (SLA) compliance. Our Global Reach Supporting clients in 190+ countries Network of 6,000+ Engineers Trusted by 200+ Enterprise Clients What you'll do? Provide first/second level contact and problem resolution for customer issues. Respond to inbound calls, document troubleshooting steps, and resolve hardware, software, and application challenges. Work with thirdparty vendors to remediate complex AV issues. Maintain accurate ticket updates for all reported incidents. Install, upgrade, support, and troubleshoot Windows XP, 7, 8.1, 10, Microsoft Office ...