Found Description
Elevate your IT career with Axiom Technologies as a Desktop Support Engineer in Burlington, Ontario. Provide expert technical support and enhance user experiences in a hybrid work model.
As a Desktop Support Engineer, you will deliver first and second-level support while managing service request dispatch for optimal service delivery. This role requires strong troubleshooting skills and a commitment to customer satisfaction. You'll work independently and within various teams to meet user needs promptly and efficiently.
Key Responsibilities:
• Provide on-site IT support for hardware and software issues
• Monitor and resolve desktop requests and triage tickets
• Escalate complex problems for advanced resolution
• Update ServiceNow and maintain knowledge bases
• Conduct IMAC services for hardware deployments
Requirements:
• 3+ years in IT infrastructure support
• A+ certification plus Cisco or Microsoft certification
• Strong problem-solving and diagnostic ...
As a Desktop Support Engineer, you will deliver first and second-level support while managing service request dispatch for optimal service delivery. This role requires strong troubleshooting skills and a commitment to customer satisfaction. You'll work independently and within various teams to meet user needs promptly and efficiently.
Key Responsibilities:
• Provide on-site IT support for hardware and software issues
• Monitor and resolve desktop requests and triage tickets
• Escalate complex problems for advanced resolution
• Update ServiceNow and maintain knowledge bases
• Conduct IMAC services for hardware deployments
Requirements:
• 3+ years in IT infrastructure support
• A+ certification plus Cisco or Microsoft certification
• Strong problem-solving and diagnostic ...
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