Desktop Support Associate-Helpdesk

**Req ID**: ******
We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, México (MX-MEX), Mexico (MX).
Advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology.
Screens, diagnoses, researches and resolves user issues.
Documents service requests and dispatches orders to support groups for problem resolution.
Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc.
Provides quick response to ensure maximum uptime of all users.
- These individuals have a working knowledge of one technical skill.
- They work on routine and nonroutine matters.
- They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance.
- They may regularly interact with customers and first-line management.
- Diagnoses...