Desktop Support Associate-Field Tech

Responsibilities

• Support software deployment, updates, and security patches on employees’ devices.
• Oversee compliance with security policies and address vulnerabilities.
• Provide Level 2 support: resolve escalated technical incidents requiring system-level or network policy intervention.
• Manage Active Directory user lifecycle (creation, deletion, modification) and apply/maintain Group Policies (GPOs).

Qualifications

• Typically requires 3-5 years relevant experience.
• Endpoint management knowledge.
• Monitoring and security experience.
• High School Diploma or equivalent.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent certification required; additional certifications for various hardware platforms may be required.
• Must be able to perform essential responsibilities with or withou...