Desktop support analyst (Xico)

Part‑time position, 20 hours per week. Timings: 8am to 12pm (Monday-Friday). On‑site role.

Location: AvenidaPaseodelaReforma26, ColoniaJuárez, DelegaciónCuauhtémoc, CódigoPostal: *, CiudaddeMéxico, CDMX.

Job Description

Proactive and detail‑oriented IT professional looking to contribute to a dynamic team. Strong knowledge of Windows, Mac, and iOS operating systems.

Responsibilities

• Provide second‑level technical support to end‑users, ensuring prompt resolution of hardware and software issues.
• Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
• Diagnose and resolve hardware and software problems, escalating complex issues to senior team leads when necessary.
• Provide on‑call support as part of a rotating schedule to address critical issues outside of regular business hours.
• Manage and prioritize support requests via ServiceNow to meet service level agreements.
• Delive...