Desktop Support Analyst, Contract (Extendable / Trading)

A leading global trading organization is looking for an experienced Modern Workplace Engineer to provide end-user support across a fast-paced front, middle and back-office trading environment. This is an excellent opportunity to join a growing global IT team supporting digital transformation initiatives while working alongside international stakeholders.

Key Responsibilities

• Provide desktop and end-user support for both on-site and remote users across multiple global locations.
• Troubleshoot and resolve hardware, software, networking and application-related issues within a trading environment.
• Manage user onboarding, offboarding and workstation deployments.
• Track and manage incidents through ITSM platforms, ensuring timely resolution and excellent user communication.
• Support desktop infrastructure, system enhancements, technology upgrades and global IT projects.
• Maintain documentation, collaborate with regio...