Found Description
Role Overview
The Desktop Service Technician is responsible for providing excellent reactive second and/or third level hardware and software support services, ensuring all PC systems and computing devices perform smoothly and efficiently and maintaining PC's and security in support of user workstations and applications. The role is part of the Desktop Technical Services team, which provides level 2 technical support to the Fidelity Canada line of businesses across Canada.
What You Will Do
Provide 'white glove' services to Executives and business critical staff, respond to requests from the Executive and Leadership team, investigate incident and problem tickets, and manage devices with Microsoft Configuration Manager (SCCM), Intune and JAMF Pro.
Why It Might Be a Fit
We are looking for a motivated team player who can work well under pressure, and in a fast-paced environment. The ideal candidate will have strong troubleshooting experience wi...