Desktop cum Network Engineer

We are looking for motivated and customer-focused Level 1 Desktop and Network Engineer to provide technical support for our IT infrastructure. The ideal candidate will be responsible for providing first-level support for desktop systems, network connectivity, and other IT-related issues.

• Provide Level 1 technical support for desktops, laptops, printers, and mobile devices to resolve user issues efficiently
• Install, configure, and maintain operating systems and applications to ensure optimal system performance
• Troubleshoot hardware and software problems to minimize downtime and maintain productivity
• Assist with user account setup, password resets, and profile configurations to support user access needs
• Deliver basic support for email, Microsoft Office, VPN, and antivirus software to maintain secure and functional IT services
• Respond promptly to helpdesk tickets and maintain accurate do...