Found Description
Job Title : Desktop and Site Support Engineer II
Location : Kuala Lumpur, Malaysia
Work Arrangement
- Office-based (G Tower, Kuala Lumpur)
- Monday-Friday, 9-6PM. however, he/she is expected to get ready to work in shift rotation and also being ready for any escalation and urgent matter cases where applicable outside of working hours.
Department : IT Support
Reports to : Senior Manager
Job Summary
The Desktop and Site Support Engineer II is a senior-level role providing advanced technical support and leadership within the IT Support department. This position involves managing complex endpoint environments, overseeing device lifecycles, and ensuring the stability of both cloud-based and on-premises infrastructure. The role also serves as a primary escalation point for Tier-2 support and supports daily operational oversight.