Found Description
Purpose Statement
Desktop Administrators are responsible for providing IT service excellence for our internal customers as well as management of site computing equipment, including but not limited to laptops, desktops, thin clients, printers, and computer interfaces to equipment as applicable.
Key Job Accountabilities
- Manages medium complexity tasks and projects, providing customers with timely feedback on status. Assist with issue escalation and resolution.
- Follows and provides input into Global IT policies and standards.
- Ensure effective lifecycle management of computing devices, equipment, and related software inventory tracking, as well as contributing to continual improvement of this process.
- Follows established change management policies and procedures to test and implement system updates, modifications, and/or deletions.
- Use lean concepts, leveraging metrics and experience, to drive improvement...