Deskside Technician - FTR - Vancouver

Deskside Technician - FTR - Vancouver

Location: Vancouver, British Columbia, Canada

Purpose of Position

The Deskside Technician provides on‑site and remote information systems technology assistance and resolution of routine and non‑routine problems.

Accountabilities

• Receives, reviews, and completes service requests.
• Resolves technical problems transferred from the Service Desk that require an onsite presence.
• Installs and configures a variety of computer hardware and software, communications and peripheral devices.
• Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
• Provides preliminary or routine instruction to customers in systems, applications and protocols.
• Alerts Manager to current or potential problems with systems, applications,...