Deskside Support Technician

This role will operate as the first point of contact when reporting issues to the ServiceDesk. The individual in this role will also be responsible for computer setups, IT orientations, and supporting the rest of the IT team on a range of services and systems.

Qualifications

• Diploma or degree in Information Technology.
• Experience with various iterations of the following products:
  • Windows Operating Systems
  • Microsoft Office 365 / Entra
• Understanding of Active Directory, Group Policy.
• Understanding of Network theory and protocols.
• Strong interpersonal and communication skills, as well as excellent customer service orientation.
• Strong analytical and problem‑solving skills.
• Ability to conduct self‑directed research to understand and resolve emergent issues.
• Self‑motivated and able to work in a team environment.
• Must be able to obtain Government of Ca...