Found Description
Join a leading IT support team as a Deskside Support/Field Engineer with extensive experience in troubleshooting, desktop support, and end-user computing. This role combines technical acumen with a customer-first approach to deliver exceptional service.
We are seeking an experienced professional with 7–8 years in IT support, specifically in enterprise environments. Your key skills will include network troubleshooting and desktop support, managing Active Directory, and using SCCM or Intune for software deployment. You will be integral in delivering high-quality support, ensuring customer satisfaction, and collaborating on end-user computing projects.
Key Responsibilities:
• Provide support for desktops, laptops, mobile devices, and peripherals.
• Diagnose network connectivity issues, escalating complex problems as needed.
• Perform installations and upgrades for Windows and Mac OS.
• Manage OS imaging and software patching effectively.
• Handle ITSM incident tickets...
We are seeking an experienced professional with 7–8 years in IT support, specifically in enterprise environments. Your key skills will include network troubleshooting and desktop support, managing Active Directory, and using SCCM or Intune for software deployment. You will be integral in delivering high-quality support, ensuring customer satisfaction, and collaborating on end-user computing projects.
Key Responsibilities:
• Provide support for desktops, laptops, mobile devices, and peripherals.
• Diagnose network connectivity issues, escalating complex problems as needed.
• Perform installations and upgrades for Windows and Mac OS.
• Manage OS imaging and software patching effectively.
• Handle ITSM incident tickets...