Found Description
Overview:Maintain, analyse, troubleshoot, and repair computer systems, hardware and computer peripherals.Document, maintain, upgrade or replace hardware and software systems.Support and maintain user account information including rights, security and systems groups.
**Responsibilities**:Field incoming help requests from end users via both telephone and work orders in a courteous manner- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue- Build rapport and elicit problem details from help desk customers- Prioritize and schedule problems.Escalate problems (when required) to the appropriately experienced technician- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolutionQualifications:**Professional knowledge and qualifications required**:- Acquires job skills and lear...