Design Researcher (Customer Experience)

Dawlance is looking for a dynamic and motivated Design Researcher to join our Customer Experience team in Karachi . If you're passionate about customer research and looking to grow your career with one of Pakistan's leading home appliance brands, we'd love to hear from you.

Key Responsibilities

• Plan and execute end-to-end journey mapping studies aligned with CX priorities and business objectives
• Translate business challenges into clear research scope, approach, timelines, and deliverables
• Select and apply appropriate human-centered research methodologies
• Manage end-to-end logistics of the journey mapping study, coordinating all phases, activities, and stakeholder touchpoints in between
• Synthesize research findings into personas, empathy maps, current-state and future-state journey maps
• Identify pain points, unmet needs, moments of truth, and opportunity areas across journeys
• ...