Found Description
Job Title: Deputy Manager-Transactional Quality
Location: Iloilo
Job Type: Onsite, Rotating Shift
Role
Reporting to the Sr. Group Manager
To drive improvement initiatives assigned
Key Responsibilities / Accountabilities
- Group Manager for Quality is responsible in driving performance to meet all Quality metrics
- Should have good client relationship (both internal and external)
- Coordinates with all departments to ensure that the Quality Targets are met
- Designs the Quality Management System that standardizes and documents all processes
- Reports with analysis are made accordingly to keep management informed of the state of the team
- Depending on the need, initiatives and projects may be implemented in order to drive performance
- Ensures that SLAs in Quality are met
- Supervise Assistant Managers - Quality
- Designs and drive...
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