Deputy Manager - Learning & Development

PURPOSE

To lead the creation and delivery of innovative Learning & Development strategies that build organizational capability, foster a culture of continuous learning, and equip employees with the skills, knowledge, and mindset required to achieve business excellence and brand objectives

Reports to : Business Head | DGM – Learning & Development

Interacts with:

External: Hospitality Institutes, Vendors/Training Services, Govt Regulatory bodies

Internal: Internal Team – Functional Heads, Managers, Supervisors, Staff, Interns, Contractual Staff

KEY RESPONSIBILITIES

Drive Operational Excellence

• Design and implement Training Needs Analysis to identify skill gaps and address areas for improvement.
• Develop annual and monthly training plans to enhance operational efficiency and service quality.
• Define training objectives focused on achieving organizatio...