Deputy General Manager DGM

Job Overview

The NICI Hotel Group is seeking an experienced and commercially driven Group Operations Manager to oversee operational performance across our portfolio of luxury hospitality venues. This is a senior leadership role focused on driving service excellence, team performance, profitability, and operational consistency throughout the group.

The successful candidate will work closely with General Managers and Heads of Department to ensure exceptional guest experiences, strong financial performance, and compliance with company standards and procedures.

Key Responsibilities

• Oversee the day-to-day operational performance across all properties within the group
• Support and develop General Managers and senior departmental leaders
• Drive consistency in guest service standards and operational delivery
• Monitor and improve profitability, labour controls, and cost management
• Ensure compliance with health ...