Found Description
Job Description
- Manage and organize the delivery to be made to customers/client in right quantity and specification
- Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient delivery along with smooth customer service
- Smooth alignment and relationship with Operations, Store management, HO, Buyers, Field Sales and Delivery team if needed
- To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it
- To update the KPIs on daily basis
- To handle and coordinate customer complaints regarding delivery issues
- To acquire customer feedback on periodical basis.
- To coordinate with head office regarding fuel expenses, KPIs, fixed costing, third party vehicle expenses e.t.c.
- Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.
- Maintenance of Customer files to update and ensur...
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