Delivery Project Lead for Banking IT Solutions

Softinsa in Lisbon seeks a Client Relationship & Service Delivery Manager to lead value-driven engagements for key clients. You will oversee service delivery performance, manage SLAs/KPIs, coordinate delivery resources, and act as the primary client interface to communicate status and incidents.

Responsibilities include coordinating technical teams, managing contracts, and driving continuous improvement to align services with business goals and regulatory requirements.