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Delivery Program Manager, CCaaS at TELUS

TELUS Digital

toronto, on, Canada Full-time June 11, 2026

Found Description

Drive impactful change as a Delivery Program Manager for CCaaS at TELUS Digital, utilizing hybrid or remote work options. Lead complex projects with confidence and expertise.
As the Program Manager, Delivery - CCaaS, you will collaborate with engineering leaders to oversee the delivery of innovative contact center solutions. With over 7 years in software development, your role includes program governance and stakeholder engagement to achieve successful outcomes. Your leadership will inspire teams and drive efficiency across projects.
Key Responsibilities:
• Manage complete lifecycle of contact center solutions
• Govern integrated plans and risk management
• Provide leadership to international teams for project success
• Facilitate effective communication with technical and business teams
• Oversee Agile delivery practices for CCaaS
Requirements:
• 7+ years in software roles like Program Manager
• Familiarity with deploying contact center solutions
• Pro...

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