Delivery & Process Lead - Change, Governance & ISO

The Recruitment Council is seeking a highly skilled Delivery and Process Manager to join their Insurance Operations Support team in Cape Town, South Africa. This role involves leading a team to ensure efficient process changes while maintaining governance and documentation standards.

The ideal candidate will have strong experience in insurance or financial services, excellent project management skills, and a commitment to continuous improvement. Responsibilities include managing change initiatives, documentation upkeep, and operational coordination for superior client service.