Delivery Operations Professional

Job description

We are seeking a bilingual, organized, proactive, and detail-oriented individual to support our delivery operations and ensure a smooth experience for both clients and vendors. This role is key to coordination, problem-solving, and process execution. This position will support our clients in the U.S. and requires the ability to read, write, and speak both English and Spanish fluently.

Your responsibilities

• Coordinate with clients and vendors to support daily operations and resolve issues
• Manage vendor onboarding and ensure process compliance
• Review and validate contracts and documentation
• Monitor invoicing and resolve discrepancies with internal teams
• Manage shared inboxes and provide timely responses to requests
• Coordinate surveys and prepare reports for clients
• Ensure clear and effective communication across stakeholders

Required skills

• 2+ years of experience i...