Found Description
- Strong Service Delivery Management in a BPO / BPM environment
- Deep understanding of Customer Service operations (voice, email, back office)
- Experience supporting or managing Manufacturing‑aligned processes (order management, supply chain, production support, aftersales)
- Client relationship and stakeholder management at leadership level
- Process excellence (Lean, Six Sigma, Continuous Improvement)
- Financial acumen (P&L, margin management, cost optimization)
- People leadership and large‑team management
- Risk, compliance, and governance management
Locations – Panorama Tower, Manila, Philippines
Key Responsibilities –
- Own end‑to‑end delivery of Customer Service and Manufacturing support programs, ensuring SLA, KPI, and contractual commitments are consistently met.
- Act as the primary point of contact for client stakeholders, driving governance, cadence reviews, and executive communi...