Found Description
Job Title: Delivery Manager
Reports To: Delivery Director / US or India Delivery Head
Department: Global Delivery Organization
Role Summary
The Delivery Manager is responsible for end-to-end client delivery outcomes, operational stability, and account growth within assigned accounts. This role operationalizes the 3 M Strategy (Manage, Monitor, Mine), ensures adherence to the Tiered Operating Model, and acts as the primary day-to-day delivery contact for clients. The Delivery Manager collaborates as a peer with global counterparts, drives client satisfaction, and proactively identifies risks and expansion opportunities.
Key Responsibilities
1. Delivery Execution (MANAGE)
- Own delivery commitments, including SLA tracking and quality assurance, for assigned accounts.
- Lead Agile sprint planning, execution, and demos in coordination with COEs, Solution Architects, and QA teams.
- Ensure hypercare stability (2–4 weeks post go-live) and transition to managed serv...
Reports To: Delivery Director / US or India Delivery Head
Department: Global Delivery Organization
Role Summary
The Delivery Manager is responsible for end-to-end client delivery outcomes, operational stability, and account growth within assigned accounts. This role operationalizes the 3 M Strategy (Manage, Monitor, Mine), ensures adherence to the Tiered Operating Model, and acts as the primary day-to-day delivery contact for clients. The Delivery Manager collaborates as a peer with global counterparts, drives client satisfaction, and proactively identifies risks and expansion opportunities.
Key Responsibilities
1. Delivery Execution (MANAGE)
- Own delivery commitments, including SLA tracking and quality assurance, for assigned accounts.
- Lead Agile sprint planning, execution, and demos in coordination with COEs, Solution Architects, and QA teams.
- Ensure hypercare stability (2–4 weeks post go-live) and transition to managed serv...