Found Description
Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. Maintain organizational standards of satisfaction, quality, and performance. Oversee multiple project teams, ensuring program goals are reached. Manage budget and funding channels for maximum productivity. Roles and Responsibilities: Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations. Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards. Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration...