Found Description
Role Overview
We are seeking an experienced
AI Services Delivery Lead
to oversee the design, delivery, and adoption of
AI-powered capabilities
within a
large contact center transformation program . The role will be accountable for the end-to-end delivery of AI solutions such as
Call Summarization, Knowledge AI, Intent Analysis, Sentiment Analysis, Automated Quality Monitoring, and Speech-to-Text
across multiple regions and business units.
The Delivery Lead will manage cross-functional teams, vendors, and stakeholders to ensure AI solutions are delivered on time, meet business requirements, and drive measurable improvements in
customer experience, agent efficiency, and operational performance .
Key Responsibilities
Lead the
end-to-end delivery
of AI/Gen-AI capabilities within the contact center transformation program.
Own the
program roadmap
for AI servi...
We are seeking an experienced
AI Services Delivery Lead
to oversee the design, delivery, and adoption of
AI-powered capabilities
within a
large contact center transformation program . The role will be accountable for the end-to-end delivery of AI solutions such as
Call Summarization, Knowledge AI, Intent Analysis, Sentiment Analysis, Automated Quality Monitoring, and Speech-to-Text
across multiple regions and business units.
The Delivery Lead will manage cross-functional teams, vendors, and stakeholders to ensure AI solutions are delivered on time, meet business requirements, and drive measurable improvements in
customer experience, agent efficiency, and operational performance .
Key Responsibilities
Lead the
end-to-end delivery
of AI/Gen-AI capabilities within the contact center transformation program.
Own the
program roadmap
for AI servi...