Delivery Experience Steering Manager (All Genders)

With over 25 years’ experience, plus the same enormous passion and ambition we had on day‑one, we’re trailblazers in the pet e‑commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

Job Description

Last Mile Delivery Strategy Execution

• Monitor and steer the execution of the e‑commerce last mile delivery experience strategy in line with the customer promise, growth objectives, and platform capabilities.
• Ensure strategic alignment between delivery experience ambitions and operational feasibility.
• Track delivery performance against roadmap commitments, identifying risks, dependencies, and deviations early.
• Provide regular progres...