Delivery Excellence Manager (Dumaguete)

Job Description: Lead – Delivery Excellence

Role Overview

We are seeking a highly analytical, process-driven, and proactive Delivery Excellence Lead. The role will be the custodian of operational quality, driving delivery predictability across programs. Will be responsible for setting up performance baselines, conducting independent delivery reviews, managing operational risks, and acting as the objective voice that ensures we meet and exceed client commitments.

Key Responsibilities

1. Delivery Assurance & Performance Monitoring

• Establish, monitor, and report on key delivery metrics (KPIs/SLAs/OKRs) across programs.
• Design and maintain comprehensive operational dashboards to provide real-time visibility into project health.
• Conduct periodic, independent delivery audits and health checks to ensure adherence with organiza...