Delivery Analyst / Client Support (Xico)

Delivery Analyst / Support AnalystAcxiom is seeking a Delivery Analyst to join our Support team in Mexico City.
This role is idóneo for someone with strong technical aptitude, excellent communication skills, and a passion for troubleshooting and helping clients succeed.You'll support enterprise applications, resolve user issues, manage support tickets, and gain exposure to cloud technologies, compliance processes, and identity-related solutions in a global technology environment.What You'll DoProvide Tier one application support for clients and internal usersTroubleshoot issues such as account access, password resets, user provisioning, and system outagesManage and track support requests through Salesforce and other ticketing toolsDocument issues, resolutions, and support activitiesSupport client onboarding, platform demonstrations, and user trainingCollaborate with technical teams to escalation and resolve complex issuesAssist with cloud‐based operational support activitiesPart...