Dedicated Customer Support Specialist Needed

Become a cornerstone of our customer experience as a Customer Support Specialist in a hybrid environment. This role is focused on resolving customer inquiries and improving support efficiency.

We are on the lookout for a dedicated Customer Support Specialist to stand up an exceptional customer support function. This foundational hire will be responsible for managing inbound requests, ensuring high-quality resolutions, and shaping our support processes. If you are tech-savvy and customer-focused, this could be the right role for you.

Key Responsibilities:
• Manage inbound customer support inquiries daily
• Triage requests and respond based on urgency
• Focus on resolution speed and quality metrics
• Capture and report recurring customer feedback
• Create FAQs and support documentation

Requirements:
• 3+ years in a customer-facing role within tech
• Strong writing and communication skills
• Capability ...