Debt Recovery Agent

Company: Medius Technologies Pvt. Ltd. Location: Mumbai (Churchgate) Department: Legal Tele-collections Reports To: Team Lead / Collections Manager Role Summary We are looking for a Debt Recovery Agent to manage tele-collection activities for banking and NBFC clients, ensuring timely recovery of overdue accounts while maintaining compliance with RBI guidelines and legal collection protocols. Key Responsibilities Conduct outbound tele-collection calls to delinquent borrowers as per assigned portfolios Negotiate repayment plans and settlements within approved authority limits Maintain accurate call logs, disposition codes, and follow-up schedules in the CRM/dialer system Escalate high-risk or non-cooperative cases per SOP Ensure all communication adheres to RBI Fair Practices Code and client-specific compliance guidelines Meet daily/monthly recovery targets (collection %, right party contact rate, promise-to-pay conversion) Coordinate with legal and field teams for cases requiring escala...