Dealership Support Specialist

Overview

Provides exceptional customer support for dealership operations by assisting customers with vehicle inquiries, appointment scheduling, sales support, service coordination, and post-purchase assistance. This role serves as a primary point of contact for customers through phone, chat, email, and other communication channels, ensuring a seamless and positive dealership experience. The specialist is responsible for addressing customer concerns, managing service requests, coordinating with dealership teams, and maintaining accurate customer records. Success in this role requires excellent communication, problem-solving abilities, attention to detail, and a commitment to delivering outstanding customer service.

Responsibilities

• Respond to customer inquiries regarding vehicle information, dealership services, financing options, promotions, and ownership support.
• Schedule, confirm, modify, and coordinate sales and vehicle service appointmen...