Found Description
Join Dayforce as a Customer Support Technical Specialist III and enhance client satisfaction through expert application support. This Canadian-based role centers on the Dayforce Time & Attendance solution, leveraging your technical expertise.
In this position, you will handle client inquiries via calls and cases, utilizing both strong functional skills and business acumen. You will collaborate with internal teams and clients to ensure timely resolutions while maintaining high standards of service quality. Moreover, managing project timelines will be critical for your success in this role.
Key Responsibilities:
• Analyze and resolve application support cases
• Provide productive insights into product performance issues
• Create high-quality training documentation
• Optimize internal processes for efficiency
• Ensure accurate logging of client interactions
Requirements:
• Strong English communication skills, both written and verbal
• Proficient in Microsoft ...
In this position, you will handle client inquiries via calls and cases, utilizing both strong functional skills and business acumen. You will collaborate with internal teams and clients to ensure timely resolutions while maintaining high standards of service quality. Moreover, managing project timelines will be critical for your success in this role.
Key Responsibilities:
• Analyze and resolve application support cases
• Provide productive insights into product performance issues
• Create high-quality training documentation
• Optimize internal processes for efficiency
• Ensure accurate logging of client interactions
Requirements:
• Strong English communication skills, both written and verbal
• Proficient in Microsoft ...
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