Data Engineer (AWS) / Operations Specialist

Mission

Provide operational support for Client's AWS-based Data Mesh and Analytics Platform (CAP), enabling data professionals to effectively use platform tools, resolve technical issues, and continuously improve the reliability and usability of the platform.

Key Responsibilities

1. User & Incident Support

• Respond to and resolve technical support requests via the ServiceNow ticketing system, maintaining agreed SLAs.


• Triage and diagnose AWS-related issues (failed Glue jobs, IAM permission errors, pipeline failures, DataZone access problems).


• Escalate complex infrastructure or framework issues to senior engineers with clear context and relevant logs.


• Provide first-line guidance to data producers and consumers on platform tooling and best practices.

2. Environment Setup & Access Management

• Provision and configure Data M...