Data-Driven Customer Success Strategist

LexisNexis Legal & Professional in Malaysia is seeking a data-driven Customer Success professional to design and execute end-to-end customer journeys and success programs that boost usage, retention, and satisfaction.

You will lead a cross-functional team across Sales, Product, CS and GOTC, mapping journeys for prestige customers and onboarding, and driving initiatives like win-back programs and loyalty activities to grow account value.