Data-Driven Customer Success Analyst – Onboarding & Ops

DiDi Global seeks a highly analytical Customer Success Analyst (Account Ops & Onboarding) to support the Colombia and LATAM Food team. You will drive end-to-end operational lifecycle for restaurant partners, from store setup to device logistics, adoption, and technical support, turning data into strategic actions.

You will partner with Sales, Operations, Product, and Strategy to track metrics, optimize processes, and continually improve KPIs at scale, using Python, SQL and automation to remove