Data Center Customer Operations Engineer (24/7 On-Site)

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

As a Data Center Customer Operations Engineer, you will work closely with our customers, internal teams, and vendors to deliver outstanding service and resolve complex technical issues. You will be a key point of contact for our customers, providing expert guidance and support to ensure their success in a highly demanding and fast‑paced environment.

• Queue Management / Reporting:
  • Review work order requests in the queue and respond to work orders according to commitment times.
  • Escalate and expedite orders to the appropriate teams following standard operating procedures; supervise escalation of non‑standard requests.