Data analytics support engineer (guadalajara)

Join EPAM as a Data Analytics Support Engineer! In this role, you'll be the first line of support for Data Analysis Technologies, ensuring that companies are getting the most value out of their information. EPAM is a leading global provider of digital platform engineering and development services. We embrace a dynamic and inclusive culture and provide opportunities to collaborate with multi-national teams, contribute to innovative projects, and continuously learn and grow. Responsibilities Responding, diagnosing, resolving, and tracking support queries and community support cases or forum threads Maintaining response and resolution speed as defined by SLOs Keeping high customer satisfaction scores and following quality standards in 90% of cases Using existing troubleshooting tools and techniques to establish root cause for queries and provide a customer‑facing root‑cause assessment Performing internal classification queries documenting classes of problems and preventativ...