Found Description
About the Job:
- Analyse operational, financial, maintenance, and resident feedback data to identify trends, service gaps, and opportunities for improvement.
- Develop and maintain dashboards, reports, and performance metrics to support management decision-making and strategic planning.
- Monitor key performance indicators across service delivery, maintenance operations, resident engagement, and estate improvement initiatives.
- Analyse residents' feedback, requests, complaints, and service patterns to identify recurring issues and recommend preventive solutions.
- Work closely with operational teams to provide insights that improve resource allocation, maintenance planning, and community programmes.
- Support management in identifying emerging trends and developing data‑driven strategies to enhance the living environment and resident experience.
- Automate reporting processes and improve data governance, accuracy, and acce...