Found Description
We are looking for a detail-oriented Data Analyst with strong Tableau experience to support reporting and analytics within a UnifyCX program. This role focuses on delivering actionable insights that improve customer experience (CX), optimize contact center performance, and support client-facing reporting. The analyst will work closely with operations and support teams to translate data into meaningful business insights.
Key Responsibilities
- Develop and maintain interactive dashboards and reports using Tableau for CX and operational performance
- Analyze contact center and back-office data (AHT, FCR, CSAT, NPS, SLA, productivity) to identify trends and improvement opportunities
- Partner with operations, WFM, QA, and clients to gather reporting requirements and deliver insights
- Translate business questions into data visualizations and actionable recommendations
- Ensure data accuracy, consistency, and integrity across multi...