Data Analyst – Operations | Process & KPI Impact

Why this role can be a strong step in your career

If you enjoy combining data, processes and real business impact, this role will give you exactly that balance. You won’t just build reports—you’ll help shape how Operations understands performance, identifies improvement opportunities and makes decisions based on data. You’ll work closely with Operations and IT, translating business needs into clear requirements, building meaningful KPIs and contributing to process improvement initiatives. This is a role where your analytical work directly influences efficiency, service quality and outcomes.

What this position offers

• Real impact through data – define and standardise operational KPIs used to manage SLAs, capacity and productivity.
• End‑to‑end visibility of operations – deep understanding of processes and collaboration with SMEs and IT.
• Hands‑on development in SQL and Power BI – build and maintain dashboards to strengthen practical skil...