About the team:
The Analytics team within Service Strategy & Operation group generates valuable insights by interpreting large volumes of data for Service Delivery associates and their leaders around new ideas, opportunities, and strategies on the way we engage clients, leading to higher client retention.
What you’ll do:
Identify, track, measure and report metrics that impact client retention and drivers of retention and work with automation team to efficiently scale reportingIdentify retention opportunities through analytical approaches and arrive at recommended actions for service teamsInfluence senior internal stakeholders of BUs on prioritizing the right problems and to jointly implement initiativesSolve bugs and data quality issues by proactive collaboration with stakeholders and partners to fix data issues or integrate data into analytics systemEnable automation opportunities as requiredOwn process a...