Found Description
Uraian Pekerjaan
This position is responsible for providing an exceptional customer service assistance, accurate information and personalized solutions to all guests’ inquiries concerning hotel facilities, venues and functions.
- Performs Front Office operations, applying the organizational structure defined by the Front Office Manager
- Contributes to guest satisfaction at all times by providing high quality services throughout their stay
- Gives priority to guest relations, while taking care to respect administrative procedures
- Handles any guest complaints and/or remarks; provides a response as soon as possible
- Takes care of the arrival and departure processes for guests in compliance with internal procedures
- Maintains excellent relations with the welcomers, ensuring their activities complement each other
- Informs guests about the formalities, any particular conditions relating to their stay and the services available