Found Description
Shape the future of cybersecurity with Fortinet as a Technical Support Specialist in Burnaby, specializing in endpoint security. This role emphasizes technical expertise and superior customer service.
As a Technical Support Specialist on the Burnaby TAC Team, you will manage high-profile cases and ensure customer satisfaction. Your responsibilities include collecting data, providing recommendations, and evolving into a subject matter expert. Interacting with development and QA teams will enhance your problem-solving capabilities and maintain a high standard of service for our clients.
Key Responsibilities:
• Handle high-profile customer escalations effectively
• Reproduce customer issues in lab environments
• Recommend corrective actions based on your analysis
• Develop training materials for the support team
• Manage customer expectations and communications
Requirements:
• Minimum 5 years in technical support within networking/security
• Deep knowledge of...
As a Technical Support Specialist on the Burnaby TAC Team, you will manage high-profile cases and ensure customer satisfaction. Your responsibilities include collecting data, providing recommendations, and evolving into a subject matter expert. Interacting with development and QA teams will enhance your problem-solving capabilities and maintain a high standard of service for our clients.
Key Responsibilities:
• Handle high-profile customer escalations effectively
• Reproduce customer issues in lab environments
• Recommend corrective actions based on your analysis
• Develop training materials for the support team
• Manage customer expectations and communications
Requirements:
• Minimum 5 years in technical support within networking/security
• Deep knowledge of...
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