CX Team Lead: Gladly Expert for Ecommerce Support

TalentPop is seeking a Customer Service Team Lead to guide and mentor a dedicated support team delivering exceptional service for ecommerce brands. The role demands hands-on leadership, KPI discipline, and strong English communication.

You will leverage Gladly and CS tools (Zendesk, Freshdesk, Intercom, Gorgias) to optimize client operations. This full-time role follows US PST hours with remote flexibility and includes bonuses, health benefits, and PTO.