Found Description
You will be part of a high-caliber Revenue Technology team, helping to maintain continuity and delivery quality across the company's CX systems during a critical period.
In this role, you will serve as an execution-focused partner for L3 support and planned roadmap work — keeping our CX & Ops platforms stable, our internal teams unblocked, and new features and functionality flowing to stakeholders on time.You'll enjoy this role if you...Want to make a real, immediate impact by keeping critical systems running and internal teams productiveEmpathize deeply with end-user experience and take pride in prompt, complete resolutionsAre comfortable operating in a structured but fast-moving environment where priorities can shiftAre curious, resourceful, and driven to learn new platforms quicklyYour day-to-day is..
.Handling L3 escalation for internal teams across Customer Experience and Operations as they utilize solutions built on Service Cloud, Amazon Connect & Service Cloud Voice, ...